Telephone Support

Telephone support is available during normal business hours at 612.843.1400. In addition, we have a technician on call 24 hours a day, 7 days a week. If you have an emergency issue, please call our main number and choose option 2 to be forwarded to the on call technician.

Email Support

Please email support@hutman.net for email support.

Remote Assistance

Our support staff may ask you to visit this page to initiate a remote assistance session. Please wait for instructions and then click on the requested desktop session.

Desk # 1
 Desk # 2
 Desk # 3



Redwing Server Outage
04-13-2008
The redwing.hutman.net machine failed to restart the apache service during the log file reporting and rotation script this morning. Service is back up and running properly.
Datacenter Outage
03-28-2008
Our datacenter had power issues this morning so we were down for a few hours (about 8:30AM to 10:30AM). Everthing is back up and running now and we're weeding through server logs to make sure everything is nice and stable. Feel free to contact us with any questions.
Spam Blocking
02-01-2008
After a few months of testing, we've seen great results with our greylisting setup using the OpenBSD spamd filter. Because of the large amount of spam we've see on the hutman.net domain, we'll be enabling greylisting by default for all hutman.net email addresses starting this weekend. If you see any issues, please contact us with details. If you have your own domain and would like to enable greylisting for your domain, please contact us and we'll make the change.
more ...
Java Remote Compromise
07-13-2007

It looks like there is a remote exploit possiblity in the Java Runtime (commonly used in browsers and some applications to display web content and or run applications).

Looks like the Java Runtime used in browsers should be checked and updated.

Here is a link to the details of the vulnerability:

http://www.auscert.org.au/render.html?it=7664

Here is a link to test your version, point your browser here to see:

http://www.java.com/en/download/help/testvm.xml

Yahoo Messenger Security Update
06-08-2007

Yahoo Messenger installs before 6/8/2007 are vulnerable to a buffer overflow and should be patched:

Here is the link for more info from Yahoo:

Yahoo Messenger Update

Mozilla Security Advisory
05-31-2007

From a recent CERT Advisory notice "The Mozilla web browser and derived products contain several vulnerabilities, the most severe of which could allow a remote attacker to execute arbitrary code on an affected system."

Most recent Mozilla packages will automatically update themselves. If you're running an older version, we'd recommend visiting mozilla.org and updating your software.

See the mozilla security announc e site for more details. 

Telephones Down
05-29-2007
Our telephone provider is experiencing difficulties today. They are working to restore service as quickly as possible. All data services are unaffected.
Spam filter instructions online.
04-12-2007
There are a few spam filtering guides posted on the support page. Check them out for setting up your email filtering.
Windows Animated Cursor Security Advisory
03-30-2007
There appears to be a new Windows vulnerability which is being actively exploited. Machines can be compromised by simply viewing a malicious web page or email. The Microsoft advisory is available at http://www.microsoft.com/technet/security/advisory/935423.mspx . As always, we recommend the use of Firefox instead of Internet Explorer to avoid many of the common security problems associated with IE.
Mail Server Switch Ready for March 22
03-21-2007
We will be switching to the new mail system early in the morning on Thursday, March 22 2007. As we finish copying messages from the old system to the new, you may see a few duplicate messages as some deleted items may be re-copied to the server. This will be a one-time occurance. If you have any trouble accessing the system, please give us a call!